Support

Questions, problems, or feedback about SafeKeeper — start here.

Requirements

SafeKeeper requires macOS 15 or later.

Getting started

• Grant SafeKeeper access to your photo library when prompted. It needs this to read the originals it backs up.
• Create a backup and choose a destination — an external drive, or any folder you control.
• Pick a schedule. SafeKeeper then runs and verifies in the background.

Common questions

Where are my backed-up photos?

In the destination folder you chose, as ordinary files. Nothing is stored in a proprietary format, so you can browse, copy, or restore them with the Finder even without SafeKeeper installed.

What does verification do?

After copying, SafeKeeper re-reads what it wrote and compares it against the source. This catches silent corruption — files that were damaged in transit or on disk without any error being reported.

The menu bar icon or widget is missing

SafeKeeper's background helper runs as a login item. Check System Settings › General › Login Items & Extensions and make sure SafeKeeper is allowed to run in the background.

A backup says it needs permission

macOS revokes access to a folder if it moves or if the drive is reformatted. Open the backup in SafeKeeper and re-select the destination to restore access.